Break-Fix Is Draining Your Operational Budget

The break-fix cycle of IT is a well-known drain on business profit, but some companies have yet to move away from it. They just assume that if their technology is working fine, it’s not costing the business anything. This is far from true, and the true cost of this is rooted in the amount of billable hours, emergency repair premiums, and staff frustration your company endures.

These costs can eat into your operational budget, but you can take steps to mitigate them. Here’s how.

How to Calculate the Hidden Downtime Tax

Do you really know how much that technology failure costs you?

A repair bill will show you what you paid to fix your technology, but it won’t show you how much time was wasted by your team waiting for you to address the issue. It also won’t show you the opportunity cost associated with lost sales or partnerships. To calculate your true cost of downtime, you need to take the hourly rate of every employee who cannot work during an outage, add in the repairs and rush labor rates, and add in any costs associated with loss of client trust and even prospective clients. It’s shocking how much this can amount to.

Your business shouldn’t have to pay this true cost of downtime, and that’s why we offer managed services.

Make the Jump from Unpredictable Spikes to Flat-Rate Managed Services

The traditional method of managing IT has a general baseline, as well as dips and spikes due to hardware failure or data breaches.

With these fluctuations comes considerable unpredictability, which generally has no place in a business that wants to responsibly manage a budget. It impacts your ability to plan long-term, but more importantly, it rewards break-fix providers whenever your technology breaks down with more business for them. A managed service provider is the exact opposite; you can consolidate your costs and eliminate uncertainty with a single, predictable monthly payment. Unlike the break-fix providers, an MSP is actually incentivized to keep your technology running properly, as the entire business model depends on it.

With these flat-rate services that include preventive and proactive maintenance, you can enjoy 24/7/365 monitoring, security patches, and updates.

Reinvest Money Saved Into Your Business

With all this money saved from managed services, the question then becomes, “Now what?”

Reducing operational friction can bring in significant amounts of capital that you can reinvest into your business, but how do you do this in a way that makes sense for your goals? Our take: don’t let it sit in a bank collecting dust. Use it to scale your business through smart technology decisions. For example, you might invest in upgrading older technology solutions, investing in employee training, and creating more efficient workflows through integrations and automations.

Your business can accomplish more when you stop having to worry about its IT budget. A proactive managed services model can virtually eliminate the sunk costs of break-fix IT and let you get more work done, thereby creating more profits. Learn more today by calling us at (402) 514-3200.